The use of information technology (IT) has dramatically increased in the business world in the past decade. It has been acknowledged that information systems (IS) is a very important step to compete and grow. There are four elements of IS that new systems need to work correctly.
- Customers – The main function of IS is to be able to better support the end user or customer. This is both internal and external. Externally it could be an online shopper who wants to buy from a website. Internal customers would be something like employees or one department in a company who needs supplies from another department. IS was developed in order to better support external customers. Also something to focus on is flexibility supporting internal customers.
- Products and Services – This deals in data transformation. The IS has to work well in any industry. It helps prepare many types of services and/or products based on design. Customer expectations have to be satisfied in order to be considered successful.
- Business Processes – Improvements to processes directly influence performance. It provides relevant information to the company. This improves said company’s processes by adding or removing steps as needed.
- Communication Technology and Computers – This is the central piece of the information system. They have to be able to deliver efficient business processes and make the customers happy. This is done through either delivery of product or services rendered. Technology helps to improve communication through email and chat internally. Externally it provides a good website that people will enjoy visiting. Information can be accessed much more quickly which increases the competitive edge.
Why Use IS?
Information systems helps improve relations between customers and the business, or business to business relationships. The question is, which type of system does your company need? A lot of questions to consider before making the leap to upgrading